Raw honey will naturally crystallise when it reaches cold temperatures. This happens as the glucose in the honey separates from the water. Honey is still safe to eat even when it has crystallised; however, to return it to its original form, place the jar in a warm water bath and allow it to liquefy.

We do not heat-treat or micro-filter the honey, and none of our beekeepers or apiculturists feed sugar solutions or supplements to their bees.

Raw honey is honey that’s been taken straight from the hive without any additives or processing. It’s extracted from the honeycombs of the hives and then strained to remove any impurities like beeswax and dead bees

Commercial honey production, however, involves several more steps, such as pasteurisation and ultrafiltration. Honey is heated to high temperatures to achieve a smoother consistency; however, this process degrades many of the beneficial enzymes present in the honey. Ultrafiltration is another process which further refines the honey to make it more transparent and smoother, but strips the honey of its pollen and other beneficial nutrients, making it extremely difficult to trace the source of the honey.

To keep up with the demand for honey, commercial producers have also been found to mix honey with sugar syrup. A huge amount of this fake honey is imported into the UK from various countries, often being labelled as “a blend of non-EU honey” or “a blend of EU and non-EU honey,” making it impossible for the consumer to identify the source.

The best way to keep up to date with the status of your order is to click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.

If you have not received a confirmation email within 24 hours or a dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

If you have an account, you can track your most recent orders by visiting the Track My Order page or the My Orders page in the My Account section.

Please note: the courier may not post tracking information online for up to 24 hours after the order is dispatched.